DRAFT. Not final. A Nigerian lawyer has not yet reviewed this page, and Zappol is not taking real payments yet. The words may change before Zappol opens to the public. Draft of 27 October 2026.
1. Who we are
Zappol (zappol.com) is run by KIROWAYZ ENTERPRIZE LIMITED, a company registered with the Corporate Affairs Commission of Nigeria (RC 9713737). You can reach us at support@zappol.com or through Help & support.
These Terms are a contract between you and Zappol. You accept them when you create an account, pay an inspection fee, apply to be an agent, landlord or caretaker, or list a house. If you do not accept them, please do not use the site.
Our Help Centre explains how things work in plain words. More detailed written rules for fees, refunds, agents and complaints are still being prepared and are not part of these Terms yet.
2. What Zappol is, and what it is not
Zappol is an online marketplace. It helps renters find a house or room, pay an inspection fee to unlock the exact address and the agent's phone number, and visit the house. Houses are listed by independent agents.
Zappol is not the landlord, not the agent and not a party to any tenancy. Any tenancy agreement is between the renter and the landlord or agent.
Today the inspection fee is the only money Zappol collects. Rent, agency fee, caution fee, legal fee and any other move-in cost are agreed and paid between you and the landlord or agent, not through Zappol.
Zappol reviews a listing before it appears. The review covers what the agent sends us; Zappol staff do not visit the house. We do not guarantee that a house stays available, stays exactly as listed, or suits you.
3. Your account
You must be at least 18 years old and able to make a binding contract.
Give true information and keep it up to date. One person, one account. You can sign in with your email and password, your username, or Google.
Keep your password and any code sent to you private. Zappol will never ask for your password or for a code sent to your phone or email. You are responsible for activity on your account unless it happened because Zappol failed to protect it.
We may suspend or close an account under section 10.
4. Using the site properly
Everyone who uses Zappol agrees not to: - pay, offer or ask for an inspection fee outside the site, or help anyone avoid it; - post or send anything false, abusive, threatening, discriminatory or unlawful, or make a report they know is false; - publish, sell or share a listing's exact address or an agent's phone number obtained through the site, except to arrange the visit it was revealed for; - harass, threaten or pressure any renter, agent, landlord or Zappol staff member; - copy listings or collect data from the site by automated means, or interfere with the site or its security; - impersonate anyone, or open an account to get around a suspension.
Serious misuse, including fraud, may be reported to the police.
5. Inspection fees, visits and refunds
Each listing shows its own inspection fee before you pay. Zappol sets each inspection fee; agents do not. You pay the fee to Zappol on Paystack's secure page. Never pay an inspection fee to an agent or to any account other than through Zappol.
Once your payment is confirmed you see the exact address and the agent's phone number, and you have the inspection window shown when you pay to call the agent and visit. The fee pays for access to the address and contact and for Zappol's checking and handling. It is not a payment towards rent and does not guarantee that you will be offered or given the house.
If the agent does not show up and Zappol decides the agent was at fault, the inspection fee is returned: first as a Zappol credit, or as cash if you ask. It is not returned if you change your mind or do not visit within your inspection window. The Help Centre page "When do I get my inspection fee back?" explains how to report a problem. Nothing here takes away a right you have under Nigerian consumer law.
6. Payments
Payments are made in naira through Paystack. Zappol never sees or stores your full card details. If you were charged but do not see your booking, use "Check my payment" or open a help ticket, and Zappol asks Paystack directly. If you started paying but did not finish, no money was taken.
7. Content and permissions
Zappol's name, logo, design and software belong to KIROWAYZ ENTERPRIZE LIMITED or its licensors. You keep ownership of what you post. You give Zappol a non-exclusive, royalty-free licence to store and use it to run the site: for listings (text and photos), to display them and promote the listing while it is listed; for reports, tickets and messages, to read, store and use them to handle your request and keep users safe; for testimonials, to publish them on the site and in Zappol's promotion, with your name as you gave it, once approved. You confirm you have the right to post what you post and that it does not infringe anyone's rights.
8. Availability and changes
We work to keep the site running, but it may be unavailable for maintenance or for reasons outside our control, such as power, network, or a provider like Paystack failing. We may change, pause or end features, including pausing parts of the site such as sign-ups or agent applications. A booking you have already paid for and not yet used will not be removed without a credit or refund.
9. What Zappol promises
Zappol is responsible for doing what these Terms say. That includes: charging only the fee shown; revealing the exact address and the agent's phone number after a confirmed payment; keeping that address private before payment; handling reports fairly and deciding within 72 hours; honouring credits and refunds as section 5 explains; and protecting your personal data as the Privacy Notice describes.
Nothing in these Terms limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by negligence, or your rights under Nigerian consumer or data-protection law.
10. Suspension and closing your account
You can ask to close your account at any time through Help & support. Before closing, any unused credit can be used or claimed as cash. We may suspend or close an account, hide its listings and sign it out of every device if it breaks these Terms, puts others at risk, or is used for fraud. Where the law and safety allow, we will tell you why, and you can ask for a review by writing to support@zappol.com. Sections that by their nature continue (including 4, 7, 9 and 13) continue after an account closes.
11. Notices and records
We contact you by email, by notification on the site, and on your account pages. You agree that these Terms, your acceptance, receipts and the records on the site (bookings, reports, decisions) may be kept and relied on in electronic form. Zappol keeps a tamper-evident activity log of important actions, such as payments, decisions and sign-ins.
12. Changes to these Terms
We may update these Terms. For a material change we will tell you by email or a notice on the site before it applies, where we can. A booking already paid for is governed by the Terms in force when it was paid.
13. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria. Please contact support@zappol.com first so we can try to resolve a problem. You can also complain to the Federal Competition and Consumer Protection Commission or the Nigeria Data Protection Commission.
14. Contact
KIROWAYZ ENTERPRIZE LIMITED (Zappol), Nigeria. support@zappol.com · Help & support