- 1Open your Agent panel. The report shows there, and you can give your side.
- 2Be clear and honest: dates, times, calls, messages. You can also add up to 4 photos, such as screenshots of your chat. Only you and the Zappol team can see them.
- 3The Zappol team reads both sides and decides within 72 hours.
If you did your part, your share is paid as normal. If the team finds the agent was at fault, that inspection's share is kept back and the renter is refunded.
Last reviewed 30 Sep 2026.