This is rare, and your money is safe. Here is what to do, in order:
- 1Wait a moment. Stay on the page — it checks by itself and usually finishes in seconds.
- 2Still “confirming” after a minute? Press Check my payment now. Zappol asks Paystack directly whether you paid.
- 3Closed the page? Open Help & support. Under Paid but see nothing?, press Check this payment.
- 4Still nothing? Open a ticket on the same page. Your payment reference is filled in for you, so we can fix it quickly.
If you started paying but didn't finish, no money was taken. The check will tell you that too.
Last reviewed 30 Sep 2026.